Wednesday 18th February 2015

MPs in the House of Commons are currently debating a new Consumers Rights Bill. This includes discussion around protecting the selling of tickets through secondary outlets where fans are charged more than the original price of the ticket - where tickets are bought and sold on again for a much higher amount.

We’ve been affected by this through our shows at the Royal Albert Hall. Our tickets are priced as fairly as possible to ensure anyone who wants to support us and see a great show can. Unfortunately every year we hear that supporters haven’t been able to buy tickets directly only to see them on secondary ticketing websites for much higher prices later.

An incredible amount of hard work and goodwill goes into organising Concerts for Teenage Cancer Trust at the Royal Albert Hall, and this includes the artists who all give their time for free. We strongly believe it is wrong for individuals to hijack these efforts and personally profit by selling tickets on the secondary market. We believe the only people entitled to profit from our event are young people with cancer.

A number of MPs have come together to try to change our laws to make this illegal to do. The All Party Parliamentary Group on Ticket Abuse was set up to look at this and they’ve set up a campaign called Put Fans First.

Through this we now have a real chance of making some changes and would ask for your help.

Using this message, the template below, or your own words, we would encourage you to email your MP asking them to support this amendment when it comes back to the House of Commons.

If you’re not sure who your MP is or how to contact them, you can find out by entering your postcode on


[Your name and full address]

Dear [name of MP]


As your constituent, I write to ask for you to support the proposals of the All Party Parliamentary Group on Ticket Abuse, co-chaired by Mike Weatherly MP (Conservative) and Sharon Hodgson MP (Labour), and the Lords amendments, to inject necessary transparency to the secondary ticketing market.

As a fan of live events I am regularly frustrated to see tickets for events I want to go to apparently sold out within minutes of going on sale, only for thousands of them to instantly appear on secondary sites – such as Viagogo, Seatwave, GetMeIn! and Stubhub – often at significant mark-ups.

These sites are supposed to be about fans selling tickets they can no longer use to other fans, and if that’s all it was there wouldn’t be a problem – but what sport or music fan buys dozens of tickets for a gig only to decide within a few minutes that they can’t go?

The Government’s aim should be to increase transparency in the secondary market. It would mean that touts selling their tickets through major internet platforms will have to prominently disclose key facts to consumers, assisting the fans, the event providers and the police to ensure a fair ticketing process.

If the secondary ticketing platforms have nothing to fear from transparency, they should have nothing to fear from this legislation. I would therefore be grateful if you would confirm your commitment to see fans protected when it comes back to the House of Commons.

Yours sincerely,

[Your name]



To find out more about this and get involved visit:


Twitter: @put_fans_first