For the purpose of the Data Protection Act 1998 (the Act), the data controller is The Teenage Trust (Trading) Limited of Third Floor, 93 Newman Street, London, W1T 3EZ.

1 Information we may collect from you

1.1 We may collect and process the following data about you based on information you provide:

1.1.1 information that you provide by filling in forms on our site (“our site”). This includes information provided at the time of registering to use our site, subscribing to our emails, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion on our site or when you report a problem with our site.

1.2  We may collect and process the following data about you based on information we collect:

1.2.1 if you contact us, we may keep a record of that correspondence;

1.2.2 we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;

1.2.3 details of transactions you carry out through our site and of the fulfilment of your orders;

1.2.4 details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access; and

1.2.5 details of downloads and sign ups to emails

2 IP addresses and cookies

2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

2.2 For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

2.2.1 to estimate our audience size and usage pattern;

2.2.2 to store information about your preferences, and so allow us to customise our site according to your individual interests;

2.2.3 to speed up your searches; and

2.2.4 to recognise you when you return to our site.

2.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. 

3 Where we store your personal data 

3.1 The data that we collect from you will be stored within the European Economic Area ("EEA"). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

3.2 Our events registration process is run by Active Network, a third party provider. If you do not wish to give them your details, please email us or call 020 7612 0370 to register offline.

3.3 We use secure server software (SSL) to encrypt all data submitted and captured via web forms on the site. All financial transactional information is stored and processed by a third party provider in adherence with class 1 PC1/DSS. Stripe PCI compliance

4 Uses made of the information 

4.1 We use information held about you in the following ways:

4.1.1 to ensure that content from our site is presented in the most effective manner for you and for your computer;

4.1.2 to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

4.1.3 to carry out our obligations arising from any contracts entered into between you and us;

4.1.4 to allow you to participate in interactive features of our service, when you choose to do so; and

4.1.5 to notify you about changes to our service.

5 Disclosure of your information

5.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

5.2 We may disclose your personal information to third parties:

5.2.1 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or our Standard Terms and Conditions for the Sale of Goods Online and other agreements; or to protect the rights, property, or safety of Teenage Cancer Trust, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

6 Your rights 

6.1 You have the right to ask us not to process your personal data for marketing purposes. We will ask you before collecting your data if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at

7.2 Our site may, from time to time, contain links to and from the websites of our partner organisations. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

7 Access to information 

7.1 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

8 Changes to our privacy policy

8.1 Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

9 Contact 

9.1 Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to


Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

1 About cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them below.


Cookies set by this website



pz_user_id, agreedCookie,  Drupal.tableDrag.showWeight,, DRUPAL_uid, SESSxxxxID

Authentication, statistics and website configuration

postcode, latitude, longitude, pz_user_id

Cookies for user personalisation of the website


This helps the website understand browser JavaScript functionality

Third party cookies

optimizelyEndUserId, COOKIE_PREFERENCES, __utmz, _mkoto_trk, __utma, optimizelySegments, __utmv, optimizelyBuckets, km_uq, km_lv, km_ai,

The site uses cookies to support social media, personalisation and analytics functionality

__utma, __utmz, _ga, _utmv, guest_id, pid, remember_checked, Remember_checked_on, secure_session, twll

Twitter may use cookies to better understand how you interact with their services, to monitor aggregate usage by Twitter users and web traffic routing to their services.


YouTube place a cookie on your device to improve the viewing process, and for personalisation and analytics functionality.

__utma, __utmb, __utmc, __utmt, __utmz

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.

rack.session, mp_xxxx_mixpanel, coid, country, __utmz, __ar_v4, lang, __stripe_orig_props, __utma

Stripe collect non-personally-identifiable information to measure web traffic and usage activity on our website for purposes of improving and enhancing the functionality of our website

3 How we use cookies

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. We may use the information we obtain from your use of our cookies for the following purposes:

(1) to recognise your computer when you visit our website

(2) to track you as you navigate our website, and to enable the use of the shopping cart on our website

(3) to improve the website's usability

(4) to analyse the use of our website

(5) in the administration of this website

4 Blocking cookies

Most browsers allow you to refuse to accept cookies. For example:

(1) in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector

(2) in Firefox you can block all cookies by clicking "Tools", "Options", and un-checking "Accept cookies from sites" in the "Privacy" box. Blocking all cookies will, however, have a negative impact upon the usability of many websites.

5 Deleting cookies

You can also delete cookies already stored on your computer:

(1) in Internet Explorer, you must manually delete cookie files;

(2) in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you "clear private data" (this setting can be changed by clicking "Tools", "Options" and "Settings" in the "Private Data" box) and then clicking "Clear private data" in the "Tools" menu. Obviously, doing this may have a negative impact on the usability of many websites.

6 Contact us

This website is owned and operated by Teenage Cancer Trust. If you have any questions about our cookies or this policy, please contact us by email  by telephone 020 7612 0370 or by post 93 NEWMAN ST, LONDON, W1T 3EZ.