Face to Face Fundraising
You are viewing: Why face to face fundraising?
Face-to-Face fundraising is an essential and highly effective part of Teenage Cancer Trust’s fundraising programme.
Our fundraisers are responsible for engaging with members of the public to raise awareness about the vital work we do and find new supporters to keep our work going.
Our supporter’s regular donations have been so important in supporting the life-changing work that is being carried out by specialist nurses and youth support workers in our units across the UK. We are grateful for the opportunity to be working in local communities so we can fund urgently - needed specialist nurses and youth workers. If you decide to support us, your gifts will ensure we can provide young people with cancer the very best support during treatment and beyond, so cancer doesn’t stop them from living their lives.
New supporters help to fund our specialist nurses, youth support coordinators and our hospital wards, which are designed specifically for young people facing cancer. This method of fundraising also gives members of the public the opportunity to gain a real understanding about Teenage Cancer Trust’s work by asking questions.
Teenage Cancer Trust relies solely on voluntary income from its supporters. Regular donations allow us to keep administrative costs down and plan for the future with confidence.
Frequently asked questions
Our face-to-face fundraisers work across the UK at private sites such as railway stations, shopping centres, superstores etc. and also door-to-door.
We work with two agencies to do this, Appco UK and REAL Fundraising. Below is a list of where you will find our fundraisers:
Door-to-door
Appco are currently not fundraising Door-to-Door. The table below shows where and when they have been doing so.
REAL Fundraising Door-to-Door postcodes
Appco Private sites
Week Commencing 27th September 2026
- Boots, Keynsham, BS31 1DX
- Waitrose, Bishopston, Bristol, BS7 8AA
- Tesco, Hamilton, Leicester, LE5 1BJ
- Tesco Superstore, Leicester, LE5 4WE
- Tesco, Syston, Leicester, LE7 2JT
- Asda, Milton Keynes, MK12 5JQ
- Tesco, Wolverton Milton Keynes, MK12 5RJ
- BP Service Station, Brackley, Northampton, NN13 5SZ
- Co-Op, Thrapston, Kettering, NN14 4PD
- Asda, Corby, NN17 5DT
- Asda, Far Cotton, Northampton, NN4 8ER
- Co-Op, Upton, Northampton, NN4 9EH
- Sainsbury’s, Gorseinon, SA4 4NW
Last week
- BP, Lower Weare, Axbridge, BS26 2JE
- Asda, Patchway, Bristol, BS34 5TL
- Riverside Gym & Leisure Club, Little Stoke, Bristol, BS34 6HW
- Everlast Filton, Stoke Gifford, Bristol, BS34 6HW
- Tesco, Bristol, BS9 3AD
- Co-Op, Cheltenham, GL52 6HZ
- Sainsbury’s, Ross-on-Wye, HR9 7YB
- Asda Living, Newport, NP19 4QQ
- Waitrose, Farringdon, SN7 7GQ
REAL Fundraising Private sites
Week Commencing 27th September 2026
- London Bridge Train Station, London, SE1 3QX
- Co-Op, Plympton, PL7 2DE
- Tesco Express, Paignton, TQ4 5DL
- Morrisons, Skipton, BD23 1FL
- Next, Exeter, EX4 1AH
- Antonine Centre, Cumbernauld, G67 1JW
Last week
- Brighton Train Station, Brighton, BN1 3XP
- Co-Op, Dartmouth, TQ6 9AB
- Co-Op, Liskeard, PL14 6AD
- Morrisons, Bradford, BD5 8HP
- Next, Exeter, EX4 1AH
Our fundraisers will NEVER ask for cash or one off donations from you. They will ask people to start a regular monthly donation, (either by direct debit or by recurring card payment), to Teenage Cancer Trust to help us support young people with cancer.
To do this they will be using a tablet with the sign up form, which you or they can fill in. You will receive an instant email and/or SMS confirmation along with your Supporter info and Thank You letter from Teenage Cancer Trust. You will also receive call to thank you for your support, to check your details and ask for any feedback on the fundraiser you spoke to.
Fundraisers do not ask for and will not accept cash or any other donations from the public. If you want to make a one-off cash donation you can do so through our website
We use your personal information to give you the best supporter experience we can. Your information is used to fulfil any requests or to respond to any complaints or queries we receive from you. We’d also love to keep you updated about our work and the difference you’re making. We will only do this with your full consent and details of how you want us to reach you.
We do not sell your data to third parties or share your data with other organisations.
You can read further about how we use your information in our Privacy policy.
Yes they do. We pay professional fundraising agencies a fixed rate for every new regular giving supporter. They in turn pay their fundraisers. Each agency has a different payment structure, but all are paid a UK Living Wage. The fee we pay comes out of our pre-allocated fundraising budget for 2026.
They are a passionate and professional fundraising organisations that fully adhere to the Code of Fundraising Practice and associated rulebook for street, door-to-door and private site fundraising set out by the Fundraising Regulator and the Chartered Institute of Fundraising.
We constantly review what we’re spending on all our fundraising activities to ensure we’re doing things in a cost-effective way.
Teenage Cancer Trust uses two professional fundraising agencies, Appco UK and REAL Fundraising. Working with fundraising agencies helps us speak to many more supporters than we could do ourselves.
To further ensure the fundraisers are performing and behaving as per their training and being compliant with fundraising regulations, we conduct frequent mystery shops, this means we employ a mystery shopping agency to pretend to be members of public and interact with the fundraisers without the fundraisers being aware. We receive written reports from the mystery shopping agency which we then analyse to monitor the fundraisers’ performance.
The agencies we work with are as passionate as us when they’re talking to new supporters and hold themselves to the same high standards as we do. We expect all our fundraisers to treat you with respect and always comply with all fundraising regulations.
We have a dedicated fundraising team who ensures the quality of our fundraisers’ work.
They:
- Run regular training sessions
- Observe our fundraisers at work to check everything is going well
- Welcome your feedback on the phone by calling 020 7612 0370 or emailing [email protected]
You will be able to recognise our fundraisers in the following ways:
- All fundraisers will carry an ID badge with their name, photo and ID number. This should always be displayed. If it is not visible, please ask them to show it to you.
- They will be wearing either a blue T-shirt, Polo shirt and/or tabard branded with a white Teenage Cancer Trust logo.
- They will be carrying literature and electronic tablets.
If you have any concerns about our fundraising or want to check that a fundraiser is genuine, please call our Supporter Experience team on 020 7612 0370 or email [email protected].
Wherever possible make a note of the ID number as this will make it easier for us to validate details and feedback to the relevant agency.
All our fundraisers’ work hours are in accordance with the Fundraising Regulator’s Code of Practice. Hours are subject to change around bank holidays and national events.
Private site timings
- Monday - Sunday: Fundraisers will will work hours in line with the opening times of the shopping centre/site
Door-to-door
- Monday - Saturday: Between 9am - 9pm
- Sunday: No door-to-door fundraising on a Sunday
Following the Fundraising Regulator’s Code of Practice, Teenage Cancer Trust fundraisers will not fundraise in an official No Cold Calling Zone or Controlled Cold Calling Zone (NCCZ/CCCZ.). These are zones where all door-to-door cold calling activities are restricted by the local council and trading standards.
In some areas, unofficial signs have been put up to deter fraudsters. In these areas our fundraisers are permitted to fundraise, however if a member of the public mentions an NCCZ/CCCZ, regardless of whether it is official, our fundraisers have been trained to leave.
If you have found this to not be the case, please do inform us immediately by emailing [email protected] (hyperlink). To check whether your local NCCZ/CCCZ sign is official, please contact your local council.
To ensure that no fundraiser visits your property, please place a No Cold Calling sticker near the entrance of your home so that it’s visible to anyone who approaches. It is required by the Fundraising Regulator’s code (hyperlink) that fundraisers cannot knock on a door/contact the owners of a property which has a sign explicitly stating: “No Cold Calling”, “No Fundraisers” or “No Charities”.
How do I raise a concern or complaint about a Teenage Cancer Trust face-to-face fundraisers
We realise that sometimes we might get it wrong, and we truly value all feedback about our work. We believe that complaints are an opportunity to learn and improve and it is important that you tell us so we can deal with any situation as quickly as possible.
If you do have a complaint about our fundraising activities, please do get in touch by calling Supporter Experience on 020 7612 0370. To help us investigate your complaint please give us as much information as you can:
- Details of the incident
- Date and time
- Name of the location, (your home’s postcode or the private site you were at).
- Fundraiser’s name and ID number and/or description
- Your phone number, and/or email address
Our complaints policy can be found here.
Any other questions?
If you have any questions or concerns not answered in these FAQs, or if you wish to amend or cancel your Direct Debit, please contact our Supporter Experience team :
- Call: 020 7612 0370 (9am to 5pm weekdays)
- Email: [email protected]
- Post: Teenage Cancer Trust, 5-11 Theobalds Road, London. WC1X 8SH