Face to Face Fundraising
Teenage Cancer Trust uses Face to Face fundraising as a cost-effective and successful way of engaging with a wider audience and finding new supporters whose regular donations make our work for young people facing cancer possible.
New supporters help to fund our specialist nurses, youth support coordinators and our hospital wards, which are designed specifically for young people facing cancer. This method of fundraising also gives members of the public the opportunity to gain a real understanding about Teenage Cancer Trust’s work by asking questions.
Teenage Cancer Trust relies solely on voluntary income from its supporters. Regular donations allow us to keep administrative costs down and plan for the future with confidence.
Frequently asked questions
Currently our fundraisers can be found at shopping centres, train stations and other private sites. They can also be found at various privately organised events.
Our fundraisers will be at the following locations:
- 2 - 8 January:
- Surrey Quays, SE16 7LL
- Southside Wandsworth, SW18 4TF
- 9 - 15 January:
- Westfield Stratford City, E20 1EJ
- Oracle Reading, RG1 2AG
- 16 - 22 January:
- London Waterloo, SE1 8SW
- 23 - 30 January:
- Charing Cross Station, WC2N 5HF
- Exchange Ilford, IG1 1RS
Our fundraisers ask people to start donating regularly (e.g. monthly, quarterly or annually) to Teenage Cancer Trust to help us support young people with cancer. Fundraisers do not and will not accept cash or any other donations from the public.
We use your personal information to give you the best supporter experience we can. Your information is used to fulfil any requests or to respond to any complaints or queries we receive from you. We’d also love to keep you updated about our work and the difference you’re making. We will only do this with your full consent and details of how you want us to reach you.
We do not sell your data to third parties or share your data with other organisations.
One Sixty Fundraising is a UK Living Wage employer that pays its fundraisers on a weekly basis, offers part-time and full-time employment opportunities, and provides a range of employee benefits.
They are a passionate and professional fundraising organisation that fully adheres to the Code of Fundraising Practice and associated rulebook for street, door-to-door and private site fundraising set out by the Fundraising Regulator and the Chartered Institute of Fundraising.
We pay ‘One Sixty Fundraising’ a fixed fee for every new supporter they recruit for us. The fee we pay comes out of our pre-allocated fundraising budget for 2022. We do not pay fundraisers directly.
We constantly review what we’re spending on all our fundraising activities to ensure we’re doing things in a cost-effective way.
Teenage Cancer Trust uses a professional fundraising agency called One Sixty Fundraising. Working with fundraising agencies helps us speak to many more supporters than we could do ourselves.
The agencies we work with are as passionate as us when they’re talking to new supporters and hold themselves to the same high standards as we do. We expect all our fundraisers to treat you with respect and always comply with all fundraising regulations.
We have a dedicated fundraising team who ensures the quality of our fundraisers’ work.
- run regular training sessions
- observe our fundraisers at work to check everything is going well
- welcome your feedback on the phone by calling 020 7612 0370 or emailing [email protected]
You will be able to recognise our fundraisers in the following ways:
- All fundraisers will carry an ID badge with their name, photo and ID number. This should always be displayed. If it is not visible, please ask them to show it to you.
- They will be wearing either a blue T-shirt or jacket branded with a white Teenage Cancer Trust logo.
- They will be carrying literature and electronic tablets.
If you have any concerns about Face to Face fundraising or want to check that a fundraiser is genuine, please call Supporter Care team on 020 7612 0370 or email [email protected].
Wherever possible make a note of the ID number as this will make it easier for us to validate details and feedback to One Sixty Fundraising.
Our complaints process
We realise that sometimes we might get it wrong, and we truly value all feedback about our work. We believe that complaints are an opportunity to learn and improve and it is important that you tell us so we can deal with any situation as quickly as possible.
If you do have a complaint about our fundraising activities, please do get in touch by calling Supporter Care on 020 7612 0370. Our complaints policy can be found here.
Any other questions?
Our Supporter Care team are happy to answer any questions about our face to face fundraising. Please get in touch by:
- Call: 020 7612 0370 (9am to 5.30pm weekdays)
- Email: [email protected]
- Post: Teenage Cancer Trust, 93 Newman Street, London W1T 3EZ