Face to Face Fundraising
Face-to-Face fundraising is an essential and highly effective part of Teenage Cancer Trust’s fundraising programme.
Our fundraisers are responsible for engaging with members of the public to raise awareness about the vital work we do and find new supporters to keep our work going.
Our supporter’s regular donations have been so important in supporting the life-changing work that is being carried out by specialist nurses and youth support workers in our units across the UK. We are grateful for the opportunity to be working in local communities so we can fund urgently - needed specialist nurses and youth workers. If you decide to support us, your gifts will ensure we can provide young people with cancer the very best support during treatment and beyond, so cancer doesn’t stop them from living their lives.
New supporters help to fund our specialist nurses, youth support coordinators and our hospital wards, which are designed specifically for young people facing cancer. This method of fundraising also gives members of the public the opportunity to gain a real understanding about Teenage Cancer Trust’s work by asking questions.
Teenage Cancer Trust relies solely on voluntary income from its supporters. Regular donations allow us to keep administrative costs down and plan for the future with confidence.
Frequently asked questions
Our face-to-face fundraisers will be fundraising across the UK at private sites such as railway stations or shopping centres and also door-to-door. Our fundraisers ask for a regular monthly commitment in the form of a recurring credit card payment.
We do not fundraise for one-off contributions in our face-to face fundraising, but if you would prefer to provide a one-off contribution, then you can make one through our website.
The fundraising agency we work with, OneSixty Fundraising Ltd. comply with strict Government approved guidance issued by the Chartered Institute of Fundraising and the Fundraising Regulator.
Our fundraisers will be present at the below listed sites:
W/C 9 October 2023
- Exchange, Ilford, IG1 1RS
- Luton Mall, LU1 2LJ
- Churchill Square Centre, Brighton, BN1 2RG
- London Charing Cross Station
W/C 16 October 2023
- Centre:MK, Milton Keynes, MK9 3ES
- Brighton Train Station
- Southside, Wandsworth, SW18 4TE
W/C 23 October 2023
- Atria, Watford, WD17 2AU
- Eden Centre, High Wycombe, HP11 2DQ
Our fundraisers ask people to start donating regularly per month to Teenage Cancer Trust to help us support young people with cancer. Fundraisers do not and will not accept cash or any other donations from the public.
To do this they will be using a tablet with the sign up form, which you or they can fill in. You will receive an instant email confirmation along with your Supporter info and Thank you letter from Teenage Cancer Trust.
We use your personal information to give you the best supporter experience we can. Your information is used to fulfil any requests or to respond to any complaints or queries we receive from you. We’d also love to keep you updated about our work and the difference you’re making. We will only do this with your full consent and details of how you want us to reach you.
We do not sell your data to third parties or share your data with other organisations.
One Sixty Fundraising directly employs all it’s fundraisers. They are a UK Living Wage employer that pays its fundraisers on a weekly basis, offers part-time and full-time employment opportunities, and provides a range of employee benefits.
They are a passionate and professional fundraising organisation that fully adheres to the Code of Fundraising Practice and associated rulebook for street, door-to-door and private site fundraising set out by the Fundraising Regulator and the Chartered Institute of Fundraising.
We pay ‘One Sixty Fundraising’ a fixed fee for every new supporter they recruit for us. The fee we pay comes out of our pre-allocated fundraising budget for 2023. We do not pay fundraisers directly.
We constantly review what we’re spending on all our fundraising activities to ensure we’re doing things in a cost-effective way.
Teenage Cancer Trust uses a professional fundraising agency called One Sixty Fundraising. Working with fundraising agencies helps us speak to many more supporters than we could do ourselves.
To further ensure the fundraisers are performing and behaving as per their training and being compliant with fundraising regulations, we conduct frequent mystery shops, this means we employ a mystery shopping agency to pretend to be members of public and interact with the fundraisers without the fundraisers being aware. We receive written and audio reports from the mystery shopping agency which we then analyse to monitor the fundraisers’ performance.
The agencies we work with are as passionate as us when they’re talking to new supporters and hold themselves to the same high standards as we do. We expect all our fundraisers to treat you with respect and always comply with all fundraising regulations.
We have a dedicated fundraising team who ensures the quality of our fundraisers’ work.
- run regular training sessions
- observe our fundraisers at work to check everything is going well
- welcome your feedback on the phone by calling 020 7612 0370 or emailing [email protected]
You will be able to recognise our fundraisers in the following ways:
- All fundraisers will carry an ID badge with their name, photo and ID number. This should always be displayed. If it is not visible, please ask them to show it to you.
- They will be wearing either a blue T-shirt or jacket branded with a white Teenage Cancer Trust logo.
- They will be carrying literature and electronic tablets.
If you have any concerns about our fundraising or want to check that a fundraiser is genuine, please call Supporter Care team on 020 7612 0370 or email [email protected].
Wherever possible make a note of the ID number as this will make it easier for us to validate details and feedback to One Sixty Fundraising.
Our complaints process
We realise that sometimes we might get it wrong, and we truly value all feedback about our work. We believe that complaints are an opportunity to learn and improve and it is important that you tell us so we can deal with any situation as quickly as possible.
If you do have a complaint about our fundraising activities, please do get in touch by calling Supporter Care on 020 7612 0370. Our complaints policy can be found here.
Any other questions?
Our Supporter Care team are happy to answer any questions about our fundraising. Please get in touch by:
- Call: 020 7612 0370 (9am to 5.30pm weekdays)
- Email: [email protected]
- Post: Teenage Cancer Trust, The Place, 175 High Holborn, London, WC1V 7AA